OVERVIEW

We are seeking a dynamic and experienced Senior Quality Manager who can bring a strong leadership presence, build trust and confidence, and effectively represent our organization in high-level customer interactions. This individual will play a critical role in engaging directly with clients, driving operational excellence, and accelerating cycle times across our business. The ideal candidate will be a charismatic communicator, a proven process improver, and an inspiring team leader with a track record of measurable impact.

DAY IN THE LIFE

• Serve as the face of the organization in customer-facing discussions, fostering credibility and confidence at all levels.
• Represent the company with charisma, professionalism, and executive presence in both client and internal settings.
• Lead process improvement initiatives to streamline operations, reduce cycle times, and enhance overall efficiency.
• Collaborate with cross-functional teams to align customer needs with business goals and deliver best-in-class solutions.
• Mentor, coach, and inspire team members to achieve individual and collective success.
• Provide thought leadership and contribute to the strategic vision of the organization.
• Deliver regular updates and presentations to both internal leadership and external stakeholders.

WHAT YOU BRING

• 7+ years of progressive leadership experience, ideally in customer-facing, operations, or program leadership roles.
• Proven executive presence with the ability to command a room, build trust quickly, and influence outcomes.
• Demonstrated success in customer-facing engagements (presentations, negotiations, or strategic account management).
• Strong background in process improvement, operational excellence, or business transformation.
• Skilled in reducing cycle times, streamlining workflows, and driving measurable results.
• Exceptional communication, presentation, and storytelling abilities.
• Ability to provide tangible examples of leadership impact (customer presentations, process improvements, or team success stories).

WHAT WE OFER

• Salary Range: 145k-165k
• Annual Bonus
• 401(k) matching
• Medical, Dental, Disability, Vision and Life Insurance
• Flexible spending account
• Life insurance
• Holiday Pay
• Vacation
• Paid Time Off
• Continued Education Reimbursement

 

Robert Wilcox Partner, Executive Search 310 318-7392 | robert@cbrecruiters.com | cbrecruiters.com