Director, Commercial Excellence & Sales Operations
Any, USLocation: Remote
Reporting Structure:
- Reports to: CPC COO
- Internal relationships: CPC CPO, CIO, Supply Chain CI Director, Data Analytics Manager, Finance, Legal
- External relationships: Operating Company CEOs, Commercial leaders, CI leaders
Role Snapshot
Director, Commercial Excellence & Sales Operations, is a senior, hands-on leader responsible for improving commercial execution and operating discipline across CPC’s portfolio companies. This role blends front-line commercial leadership (Sales, Marketing, Inside Sales/Customer Service) with strong sales operations rigor (forecasting, CRM governance, KPI systems, funnel discipline, and performance cadence).
You will partner with operating company CEOs and commercial leaders to drive measurable improvements in growth, conversion, productivity, and customer experience—without adding bureaucracy or slowing decision-making.
Scope Of Impact
1) Assess Current-State Commercial Growth Infrastructure of the Growth Business System infrastructure, inclusive of:
- Strategic pricing
- Go-to-market (GTM)
- Product life cycle management (PLM)
- Voice of customer (VOC)
- Customer segmentation
- Lead generation
- Sales funnel effectiveness and conversion
- Key account management
- Customer service effectiveness
- Sales force productivity
- Digital marketing
- Business development in U.S. & abroad
2) Drive Commercial Continuous Improvement Across the Portfolio
- Facilitate impactful improvements across the business aligned with strategic objectives and stakeholder expectations
- Assess organizational readiness to grow and prioritize initiatives to stabilize the foundation for scale
- Collaborate with leadership to prioritize top-level improvement priorities that position the organization for top quartile growth, through priority initiative identification and execution optimized across the SQDICG dimensions
- Analyze business metrics, trends, and processes to develop improvement strategies
- Use a team-oriented, structured problem-solving approach to analyze current conditions, diagnose problems, and identify improvement opportunities
- Train teammates and executives on CI methods in formal settings and through “stop=and-teach” at Gemba.
- Lead and coach multiple Kaizen events simultaneously
- Translate strategic vision into action items, balancing strategic and tactical work while meeting business performance needs
Qualifications
- 10+ years of progressive experience across Sales, Sales Operations/Revenue Operations, and customer-facing functions (Inside Sales and/or Customer Service), with demonstrated front-line leadership
- Proven success driving commercial execution improvements: forecasting accuracy, funnel discipline, CRM governance, KPI systems, and sales productivity
- Strong experience in multiple areas below:
- GTM execution and cross-functional alignment (Sales + Marketing + Customer/Service + Ops)
- CRM ownership/optimization: hygiene, dashboards, reporting cadence, adoption
- Funnel analytics, pipeline visibility, and conversion improvement
- Territory/coverage models, quota design, sales process and enablement
- Pricing and commercial policy discipline (quoting, discount governance, incentives/ROI)
- Comfortable operating in PE-backed, high-accountability environments and influencing senior leaders without formal authority
- Bachelor’s degree required; MBA a plus
Compensation
- Salary: DOE
- Annual Performance Bonus
- Full Benefits: Medical, Dental, Vision, Life
- Matching 401k
- Vacation 4 weeks
- Holidays
- PTO
- Company Laptop
- Mobile Stipend
- Company Credit Card
- Tuition and Certification Assistance